Choose the right plan for your organisation
-
2 alerts
Basic alerts - 5,000 mentions
- 1 user
- 1 account per social network
-
5 alerts
Basic alerts - 10,000 mentions
- 10 users
- 10 social accounts
-
7 alerts
Basic & Standard alerts - 20,000 mentions
- Unlimited users
- 15 social accounts
-
10+ alerts
Basic, Standard & Advanced alerts - 100,000+ mentions
- Unlimited users
- Unlimited social accounts
Compare plans and features
|
Solo
$
49
49
42
41
41
35
Per month
Per month, billed yearly
|
Pro
$
99
99
85
83
83
71
Per month
Per month, billed yearly
|
ProPlus
$
179
179
153
149
149
128
Per month
Per month, billed yearly
|
Company Plan
Let's chat
Let's chat
Let's chat
Let's chat
Let's chat
Let's chat
Billed yearly
Billed yearly
|
|
Type of alerts
An alert is built with keywords. Mention offers you three types of alerts, from the simplest to the most advanced using boolean filters
|
Basic | Basic | Basic & Standard | Basic & Standard & Advanced |
|
Number of alerts
The number of alerts depends on how many keywords you want to monitor. To track your brand and one of your competitors, you will need two alerts
|
2 | 5 | 7 | 10+ |
|
Number of mentions
A mention is an occurrence of the chosen keyword on the internet. The more precise you are in defining your alert, the more relevant your mentions will be.
(/month)
|
5000 | 10000 | 20000 | 100000+ |
|
Historical data
Up to 2 years
|
- | - | - | Add-on |
|
Number of reports
|
0 | 5 | 7 | Unlimited |
|
Number of users
|
1 | 10 | Unlimited | Unlimited |
|
Number of social accounts
|
4 | 10 | 15 | Unlimited |
Sources you can monitor |
||||
|
News
|
||||
|
Blogs
|
||||
|
Forums
|
||||
|
Reddit
|
||||
|
X (Twitter)
|
||||
|
Instagram
|
||||
|
Facebook
|
- | |||
|
TikTok
|
- | - | - | |
|
Youtube
|
- | - | - | |
|
Pinterest
|
- | - | - | |
Pages you can track |
||||
|
Review sites
Monitor review sites like Trustpilot, Capterra, Booking…
|
Up to 2 | Up to 10 | Up to 20 | Custom |
|
X (Twitter) accounts
|
Up to 2 | Up to 10 | Up to 20 | Custom |
|
Instagram Business pages
Track every posts of a given Instagram Business page
|
Up to 2 | Up to 10 | Up to 20 | Custom |
|
Facebook Business pages
|
Up to 2 | Up to 10 | Up to 20 | Custom |
Metrics & KPI |
||||
|
Sentiment
Detect neutral, positive or negative sentiment behind each mentions with our AI analysis (82% accuracy)
|
||||
|
Emotion
Detect and categorize seven key emotions, providing you with more nuanced data to inform your engagement strategies
|
||||
|
Source
Easily identify where your mentions are coming from and discover the main channels of discussion for your monitored topics
|
||||
|
Influence
Discover the influence score of each of your mentions based on its source and estimate their impact
|
||||
|
Reach
|
||||
Organize and manage your mentions |
||||
|
Advanced filtering
Save time by filtering by source, language, country, tag…
|
||||
|
Tag categorization
Easily and automatically organize all your mentions with tags for quicker access to what you are most interested in
|
||||
|
Daily/Weekly email notifications
Receive daily or weekly emails that provide you with an overview of performance statistics for your active alerts.
|
||||
|
Real-time email notifications
Stay on top and react fast by receiving an email as soon as you collect a new mention
|
- | - | - | |
|
Alert Overview
Access a daily AI summary of hot topics and trends from your alerts and save 6 hours per month
|
-- | -- | -- |
Interact on social media |
||||
|
Publish and schedule posts
Publish and schedule on all major social media networks (FB, IG, LKD, X) with our easy to use calendar-view based feature
X (Twitter), Facebook and Instagram
|
Up to 4 accounts | Up to 10 accounts | Up to 15 accounts | Unlimited |
|
AI-powered caption generator
Use AI to generate captions for your posts in seconds
|
||||
|
AI-powered hashtags generator
Instantly discover trending hashtags tailored to your content
|
||||
|
Respond to posts and DM
Don't let any message escape you, either in comments or in your direct messages
X (Twitter) and Facebook
|
||||
Metrics & KPI |
||||
|
Post performance
Access KPIs like reach, impressions, reactions... and gather insights about your strategy!
|
||||
Organize and manage your social media |
||||
|
Content library
Save time by easily organizing all your content and brand assets
|
||||
|
Approval workflow
Ensure the consistency of your brand voice and avoid publishing mistakes by always validating social media posts
|
- | - |
Available reports & Dashboards |
||||
|
Dashboard
All Your social media management and social listening insights in one place
|
||||
|
QuickChart
See the bigger picture of your alert results with a quick and easy view thanks to our graph-builder
|
- | |||
|
Alerts & social accounts reports
Go deeper inside each of your alerts and gather valuable data to optimize your strategies OR compare the performance of two alerts : two products, two brands...
Listening reports
|
- | Up to 5 | Up to 7 | Unlimited |
|
Social media comparative report
Benchmark social-media performance and gather market insights
|
- | - | - | |
|
Mention list report
A dedicated report to access all your relevant mentions in an instant
|
- | - | - | |
|
Custom reports
In addition of our ready-to-use reports, you can tailor yours to build your perfect report
|
- | - | - | |
Insights |
||||
|
Highlights
An AI-driven feature designed to help you quickly grasp the essential insights from your reports.
|
- | - | - | |
|
Influence
show the popularity of the mention in your Feed
|
- | |||
|
Hashtag cloud
The most popular hashtags associated to your monitoring subject on social media
|
- | |||
|
Countries
A map of countries with the highest level of mentions
|
- | |||
Actions you can take on reports |
||||
|
Share public link to your reports
|
- | - | - | |
|
Export your reports
Easily export your generated reports in PDF and PPTX formats, enabling quick sharing and professional presentations.
|
- | |||
|
Export your mentions
Analyze your mentions in any external tool by exporting them in CSV or XLS formats.
|
-- | -- | -- | |
|
Schedule your reports
|
- | - | - |
|
Help center and support
|
||||
|
Role Management
Assign specific roles to your team members: social media post creator only, social media post creator and publisher…
|
- | - | ||
|
Workspaces organization
Split your account into multiple sub-accounts to maintain a privacy between different collaborators or brands you manage.
|
- | - | - | |
|
Dedicated Account Manager
|
- | - | - |
|
RSS feed
|
- | |||
|
Zapier
|
- | - | ||
|
Slack
|
- | - |
|
Solo
$
49
49
42
41
41
35
Per month
Per month, billed yearly
|
Pro
$
99
99
85
83
83
71
Per month
Per month, billed yearly
|
ProPlus
$
179
179
153
149
149
128
Per month
Per month, billed yearly
|
Company Plan
Let's chat
Let's chat
Let's chat
Let's chat
Let's chat
Let's chat
Billed yearly
Billed yearly
|
Frequently asked questions
What is the difference between a Basic, Standard and Advanced alert?
A Basic Alert allows you to quickly monitor any topic, brand or competitor using a series of keywords. It comes with an assistant that suggest additional keywords and hashtags. A Standard Alert combines your keywords with boolean operators within a query builder to help further refine your results. An Advanced Alert is fully powered by Boolean Search and allows for custom query builds to create alerts using up to 2,000 characters. Both Standard and Advanced Alerts have the option to block or remove keywords, webpages or social accounts from your alert search for more refined results.
What is Boolean Search?
Boolean Search enables you to enhance the quality of your results and to monitor more precisely the topics that matter to you. While an alert is a simple keyword search, a Boolean alert makes use of operators like "AND", "NOT" and "OR". Say breakfast is your alert, you can have "breakfast NOT egg" as your Boolean alert to pin down your results. Only our Advanced Alert has the ability to build custom Boolean Queries, using up to 2,000 characters. Our Standard Alert offers a simplified but limited version of Boolean Search with the help of a query builder.
What’s the difference between alerts and mentions?
An alert is a keyword or set of keywords that Mention will crawl the web and social media for. A mention is a result that it finds. For example, if your alert is your company name, your mentions would be the places talking about it.
How do I know when there are new mentions?
Easy. You will get notifications sent by email or desktop push notifications. You can adjust your notification settings in your account.
Can I use Mention on my own website?
Of course! We provide an API for that. You can have a look at our detailed documentation at https://dev.mention.com.
Do you accept PayPal?
Mention does not support PayPal payments right now. We accept credit cards and, for annual plans, wire transfer/purchase order.
Do you offer discounts for NGOs?
Yes! We offer discounts for non-profit organisations. Please contact us if interested.
How does the 14-day free trial work?
The free trial grants you access to most of the features of the Company plan with no credit card needed! Once the 14 days of your trial is up, you'll have limited access to the platform. In order to continue benefiting from our services after your free trial, you'll have to upgrade to one of our plans.
How often is this FAQ updated?
This FAQ was last updated on December 2, 2024, and is reviewed regularly to answer the most common questions we've been asked.
Is it okay to change my plan?
Of course! You’re free to upgrade, downgrade, or delete your account whenever you’d like. The changes to your account will be effective starting the next billing period.
I cancelled my subscription. Can I get a refund?
Once you cancel your subscription, you move to a free account automatically. However, we cannot issue refunds or credits for partial use of service or the amount of time left in your subscription.
Can I delete my account at any time?
Yes, you can delete your account whenever you’d like, but we’ll be sorry to see you go!